Privacy Policy

1. Who We Are

Pawspact Veterinary Clinic ("Pawspact", "we", "our", "us") is a licensed veterinary practice located at 21 Al Tashreef Street, Al Hisn, Abu Dhabi, UAE. We are committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit pawspact.com or interact with our services.

2. Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, phone number, and physical address when you book an appointment, contact us, or subscribe to our newsletter.
• Pet information: Your pet's name, species, breed, age, and medical history as provided during consultations or via our booking platform.
• Payment information: Processed securely through Stripe. We do not store card details on our servers.
• Usage data: Pages visited, time spent on the site, browser type, and device information collected via analytics tools.
• Communications: Messages you send us via contact forms, WhatsApp, or email.

3. How We Use Your Information

We use your information to:

• Schedule and manage veterinary appointments
• Process wellness plan subscriptions and payments
• Send appointment reminders and follow-up care instructions
• Respond to enquiries and provide customer support
• Send newsletters and promotional offers (with your consent)
• Improve our website and services through analytics
• Comply with UAE legal and regulatory obligations

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with trusted third-party service providers (such as our booking platform Digitail, payment processor Stripe, and email service providers) solely to deliver our services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and support third-party integrations such as Google Analytics and our Elfsight reviews widget. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with UAE regulatory requirements. Veterinary medical records are retained in accordance with MOCCAE guidelines. You may request deletion of your data at any time, subject to legal retention obligations.

7. Your Rights

Under applicable UAE data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant UAE regulatory authority

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted via SSL/TLS and processed through PCI-DSS compliant systems.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: